These are the questions we are asked on a regular basis.
If you cannot find the answer here then please use our Contact Us page to message Medlock Crafts.
How do I order from you?
The easiest way to order is via our website which has up to date stock totals and easy secure payment methods.
If you prefer to order by mail order you can print off the shopping cart page and send payment via cheque to our address and we will post your order as soon as your payment has cleared.
All website orders are posted the same day we receive payment, mail order are posted when your cheque payment clears our account.
How much is postage?
Postage is FREE on all UK orders over £25.
The postage charge for orders will be a flat rate of £2.95 which is the exact cost it actually costs us to send your order (Postage+Cost Of Envelope+Labels).
As we will be charging for postage, we will lower the cost of most items as the postage cost was obviously built in to the cost of the items we sell.
All overseas orders are charged a flat £5.95 per order.
Most orders are sent using Royal Mail.
Which counties will you post to?
We will post to anywhere in the world but if we deem an order or payment to be suspicious we reserve the right to cancel your order and refund you in full.
When will you post my order?
We post all orders placed and paid for via the website the same day using Royal Mail.
Where do you post my order from?
All of our orders are posted from the UK and usually arrive the next day.
Do you have a bricks and mortar shop I can collect from?
We are sorry we are a mail order only company and do not have a shop you can visit.
All of our cutting dies are for personal use only and not for producing products to be commercially sold.
Some of our products are free from royalties and other have strict rules on reproducing for commercial selling so as a company we sell on the basis of everything is for non commercial use and is for home use only.
In the case of any Disney items we sell these are strictly for own use only and not commercial reproduction and selling of made up items.
This is includes pre-used dies we sometimes have for sale on the website.<
How To Return An Item?
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
You must return the item within 10 days of your purchase.
The 10 day period begins 2 days after we have marked your order as complete and applies to any product you have bought from us on the website as long as it is returned in sale-able condition.
Unless the item is faulty you will be liable for any costs involved in returning the product.
If the product is faulty please contact us before returning it and we will arrange a replacement the same day if we have the product in stock.
If we do not have the item in stock we will either offer an alternative or a refund via your original payment method.
We reserve the right to cancel any order that we deem to be unsafe either through the way it was paid for or the destination that the order is ordered from.
We also reserve the right to cancel any order due to errors on the website such as errors in pricing or quantity supplied.
No contract exists between you the buyer and us the seller until we have actually marked your order as completed.